Frequently Asked Questions

XPanel is our modern, intuitive web hosting control panel, designed to provide comprehensive management over your websites, databases, and emails without needing advanced system administration skills.

Every shared hosting plan includes:

• High-speed storage on Enterprise NVMe solid-state drives in redundant arrays;
• Hosting for one or multiple websites (depending on your plan);
• MariaDB databases managed seamlessly via phpMyAdmin;
• Secure email mailboxes on your custom domain with Roundcube Webmail;
• Automated free SSL certificates (Let's Encrypt);
• File Manager, FTP user management, and scheduled task management (Cron Jobs).

All our hosting clusters run on enterprise-grade Linux distributions (CentOS / RHEL-based), recognized globally for superior stability, security, and Apache/LiteSpeed web performance.

We support multiple modern PHP versions (from PHP 8.1, 8.2, 8.3, 8.4 up to PHP 8.5). You can easily switch PHP versions per website in XPanel, along with standard extensions including opcache, pdo_mysql, curl, gd, intl, mbstring, and bcmath.

Activation is 100% automated and instantaneous. As soon as your payment is verified (via MIA Instant Payments or card), our asynchronous provisioning pipeline sets up your hosting account, creates your directories, and dispatches your credentials via email in seconds.

Strictly no. Hosting adult content, copyrighted material without licensing, phishing pages, spam relays, or any illegal activities is entirely forbidden. Accounts found in violation will be immediately terminated.

To connect any domain to your hosting account, configure the following Nameservers at your current registrar:

Yes, definitely. You do not need to transfer domain ownership:

1. Select your preferred hosting plan and enter your existing domain during checkout;
2. After activation, access your domain registrar portal (e.g., Nic.md, GoDaddy, Namecheap);
3. Change the domain's Nameservers (NS) to ns1.lxhost.net and ns2.lxhost.net;
4. Upload your website files into the public_html/ directory in XPanel.

Yes. We provide direct registrations for national .MD domains as an accredited partner, as well as the full range of international top-level domains (.com, .net, .org, .eu, .info, etc.) through our accredited registrar partnership with RRPproxy (Key-Systems).

We recommend using modern SSL/TLS encrypted connections with the following parameters:

Mobile clients (iOS Mail, Android Gmail, Outlook) often detect these settings automatically.

Yes, absolutely. You can access our secure, responsive Roundcube Webmail interface anytime in your browser at:

Open Roundcube Webmail

Log in using your full email address and the password configured in your control panel.

Our Exim mail infrastructure is armed with DKIM cryptographic signatures, SPF records, and DMARC compliance to guarantee your outgoing messages reach recipient inboxes instead of spam folders. Inbound traffic is screened against viruses and known phishing origins.

We offer versatile and secure payment solutions:

• MIA Instant Payments (Victoriabank): instant settlement in Moldovan Lei (MDL) from any banking app in Moldova via QR code or Deep Link, with 0% transaction fees for the customer;
• Credit/Debit Card (Visa / Mastercard): processed securely through Victoriabank's certified 3D-Secure payment gateway;
• Bank Wire Transfer: for corporate clients and businesses, based on proforma invoices issued automatically at checkout.

Yes, for all shared web hosting subscriptions we back our services with a full 30-day money-back guarantee from your initial purchase date.

Please note: Domain registration and renewal fees (.md, .com, etc.) are non-refundable, as funds are transferred immediately to official registries (NIC.MD / ICANN). Please double-check domain spellings before completing your order.

Yes. For legal entities registered in Moldova, we issue official electronic tax invoices (e-Factura) via the national tax portal. Simply ensure your corporate profile details (IDNO/Tax code and registered company name) are entered accurately in your account profile.

Yes. Every domain, subdomain, and domain alias provisioned in XPanel receives automated, free SSL certificates provided by Let's Encrypt. Certificates are issued automatically upon DNS resolution and renew seamlessly in the background without any manual action needed.

We perform automated daily backups of website files, MariaDB databases, and mailbox contents. Copies are securely stored on dedicated, physically segregated backup storage nodes, ensuring your critical information can always be restored in the event of an emergency.

We use kernel-level virtualization isolation (LVE / CloudLinux). Every user account is constrained inside a secure virtual container with dedicated allocations for CPU, RAM, disk I/O, and concurrent processes. Traffic spikes or security flaws on neighboring websites will never compromise or slow down your services.